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Return Policy

At V-Flat World, we stand behind the quality of our products and want you to be satisfied with your purchase. Below are the details of our return, refund, and replacement policies.

Damaged or Defective Products

Our products are carefully packaged to minimize the risk of damage in transit. If your order arrives damaged or defective, we’ll replace it at no cost. Make sure not to throw away packaging before you take pictures of the label and damaged area of the box. 

To request a replacement:

  1. Take photos of the damaged product(s).

  2. Take photos of the packaging and shipping label (with tracking number visible).

  3. Send the images and your 4-digit order number to support@vflatworld.com within 30 days of delivery.

Once verified, we’ll ship a replacement promptly.

Return Eligibility by Product Type

  • Foldable V-Flats & Tabletop V-Flats
    Not eligible for return or refund. Damaged or defective items will be replaced if reported within 30 days. 

  • Duo Boards, Shadow Boards, and Light Cones
    Eligible for return within 30 days of purchase if unused and in original packaging. A 15% restocking fee applies.

  • Aqua Trays
    Not eligible for return or refund. Damaged or defective items will be replaced if reported within 30 days.

  • Custom Orders & Additional Services
    Non-refundable. This includes special requests, assembly services, and delivery/pickups outside our standard shipping zones.

  • Final Sale Items
    Any product marked as “Final Sale” cannot be returned.

Important Return Information

  • All returns must be initiated within 30 days of the order date.

  • Products must be shipped back in their original packaging. Returns without original packaging will not be accepted.

  • Returns are subject to a 15% restocking fee.

  • We will issue you a prepaid FedEx or UPS return label. You must use our return label in order to receive a refund.

  • Refunds are processed automatically once returned items are received and inspected.

Final Notes

We want you to be happy with your order, and we handle each case with personal attention. If you have any issues, questions, or concerns, please reach out to us at support@vflatworld.com.